Shipping Policy

Shipping Policy

Welcome to AquaAura! We appreciate your trust in us for your online shopping needs. Please take a moment to read through our shipping policy to understand how we handle the processing and delivery of your orders.

Order Processing:

  1. Order Confirmation:

    • Once you place an order with AquaAura, you will receive an order confirmation email with details of your purchase.

  2. Processing Time:

    • Orders are typically processed within 1-2 business days. However, during peak seasons or promotional events, processing times may be slightly extended.

Shipping Information:

  1. Shipping Methods:

    • We offer various shipping methods to accommodate your preferences. You can choose standard shipping, expedited shipping, or express shipping at checkout.

  2. Shipping Rates:

    • Shipping rates are calculated based on the shipping method selected, the weight of your order, and the destination address. You can view the shipping costs at the checkout before finalizing your purchase.

Delivery Time:

  1. Estimated Delivery Time:

    • The delivery time depends on the shipping method selected and the destination. Standard shipping usually takes between 8-11 business days, while expedited and express shipping options provide quicker delivery.

  2. Tracking Information:

    • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment.

International Shipping:

  1. Customs and Duties:

    • For international orders, please be aware that customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the order total.

  2. Delivery Time for International Orders:

    • International shipping times may vary depending on the destination and customs clearance. Please allow extra time for delivery on international orders.

Order Status:

  1. Order Status Updates:
    • You can check the status of your order by logging into your AquaAura account. We will also send you email updates regarding the processing and shipping status of your order.

If you have any further questions or concerns about our shipping policy, please feel free to contact our customer service team at customer.service@aquaaura.com. Thank you for choosing AquaAura for your online shopping needs!